Accounts All reservations must be secured by a 20% non-refundable deposit. The deposit must be paid using a credit or debit card. Guests will not be allowed to stay without a valid credit or debit card as security. For bookings made through booking.com full payment will be taken at the point of booking and money will be refunded if necessary as per our cancellation policy.

Accounts must be settled in full on day of departure.

No allowances are made for meals not taken. We accept most major credit and debit cards with no fee. American Express cards will incur a 5% charge. We are no longer able to accept cheques as payment. We reserve the right to alter our tariff should circumstances beyond our control make it necessary.

Check-in and Check-out

Guests may check-in any time between 3 pm and 9 pm and check-out is between 9.30 am and 11 am on the day of departure. If an earlier departure is required accounts should be settled the night before. We are sorry, but rooms cannot be kept past 11 am.

Dogs

Dogs are welcomed throughout the establishment. The tariff is £10 per dog for the first night and £3 per additional night up to a maximum of £28. These charges are to cover the cost of additional cleaning and increased wear and tear. Second and subsequent dogs staying in the same room will be half price.

Children

Children of all ages are welcome at Sentry Mead. However, we do not have any family or interconnecting rooms. Nor do we have any facilities to put extra beds into rooms. Therefore, children must be able to take their own room or parents will need to separate to take a child each. No discounts are offered for children during April to October. There are some rooms that can take a cot. Surcharges will apply for infants sharing and bookings for infants must be made direct with Sentry Mead.

Cancellation Policy

We respectfully remind guests that a reservation constitutes a contract between themselves and the Sentry Mead. We would suggest taking out insurance to cover any cancellation costs. If cancelled with more than 14 days’ notice then only the 20% deposit element will be payable. If cancelled between 7 and 14 days of arrival then 50% of the total cost of the stay is payable. If cancelled within 7 days, or in the case of a no-show, the full cost of the stay will be charged. The days of notice required are based on a check-in time of 3 pm.

Damage to Property

We reserve the right to charge guests for damage beyond normal wear and tear. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will, however, make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and, therefore, will make every effort to keep any costs that the guest would incur to a minimum.

Smoking

Sentry Mead is now entirely non-smoking. Guests are not permitted to smoke anywhere on the premises. Electronic cigarettes are not permitted anywhere inside the building.

Parking

Sentry Mead has its own off-street car parking available. There is also plenty of unrestricted on road parking at the corner of Madeira Road and Granville Road. Single Guests Guests may book a double or a twin room for sole-occupancy. Some rooms are available at a discount – please ask at the time of booking as discounts can only be given on direct bookings.

Ferries

Ferry inclusive bookings are available. These will only be available to bookings made direct with Sentry Mead via telephone or email. There are a limited number available and minimum stay durations do apply. Some dates are exempt. Please check at the time of booking.

Insurance

We advise you to take out insurance to cover the cost of cancellation and other risks including loss or damage to personal belongings or personal accident. The establishment’s liability for guest belongings is generally limited under the Hotel Proprietors Act. Sentry Mead maintains appropriate insurance cover where the establishment is at fault for any injury, loss or damage suffered by our guests.

Wi-Fi

Wi-Fi is available free of charge to our guests and is available throughout the building. Please bring your device. There are no printing facilities.